Help Center

Shipping times:

• Local orders take 1-3 business days to be delivered to you and we ship within 1 business day after the order.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over $30 will have free shipping.
• Orders under $30 will be charged for shipping. Full price will be displayed at checkout. 
• Depending on products selected could apply special prices

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards and Debit Cards

Note that additional exchange fee may apply if your currency is other than S$ dollars.

Your 100% satisfaction is important for us. We offer a 7-days Return & Exchange Policy:

• Timing: we have a 7-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@miniso.com.sg with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items in case of non product quality issue.
• Product can be returned at Miniso stores.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after maximum 14 days.

Products ordered are non returnable/refundable if:

• Labels and tags have been removed
• Products that have a broken seal or unauthorized alterations (i.e. seal on box has been tampered with)
• Set is incomplete
• Serial numbers are missing
• Product requires installation / has been installed
• Any product is classified as hazardous materials or use flammable liquids/gases
• Mystery boxes, Brand boxes, Surprise boxes

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2 business days.

Our support team is always happy to guide you at any step!

In case of doubt or problem you can contact us by:

• Sending a message through the chat: 
  Monday - Friday from 09:30 to 18:30
  Saturday and Sunday from12:00 to 17:00
  
  
• Calling us on 65478798
  Monday - Friday from 09:30 to 18:30

You can also send us an email through the link or to support@miniso.com.sg

All orders process and ship Monday - Friday. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

Packages do not ship from our distribution centers on weekends or Singapore holidays.